Incident Reporting for Everyone (Global)

Description

Small problems often stay invisible—workarounds, near-misses, and ignored harms that quietly drain performance until they erupt. This course equips frontline staff to spot weak signals early, report clearly and quickly, and help prevent “death by a thousand cuts” or a major reputational impact. Using plain language, relatable scenarios, and simple tools, learners can turn everyday observations into action.

In this course, Michael Howell, Head of Risk Research & Knowledge, covers the key role that all staff play, the steps in incident reporting and management, and maintains a focus on continuous improvement.