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The complaints handling online workshop will provide professionals with knowledge on complaints handling and practical advice on designing and implementing a complaints handling framework in their organisation.
This session will cover:
- Background to Complaints Handling (Regulatory Guide 271)
- Defining Complaints
- Internal Dispute Resolution
- External Dispute Resolution
- Recent AFCA Activity
Date: 23rd June 2023
Time: 11:00 AM – 12:30 PM
Facilitator: Vito Giudice
Delivered via: Zoom
Price: $120 (excluding GST)
*CPD Points Obtainable: 1.5
About your presenter
Vito Giudice is GRC Solutions’ Risk and Compliance Consultant
Vito founded ASCENTIUM, Providing governance, risk and compliance advice to leading organisations. He is a highly experienced governance, risk management and regulatory compliance professional and has held senior positions including as a Chief Risk Officer of an Australian insurer and as an Executive Director with a global Big 4 accounting and advisory firm. Vito has developed a versatile combination of deep functional knowledge in various sectors, stakeholder management, leadership skills and experience in strategic thinking in the context of governance, risk management and regulatory compliance.
