Credit Contracts and Consumer Finance Act Training (New Zealand)

Crucial training for staff involved in the provision of consumer credit.

In the highly regulated consumer finance sector, staff of lending organisations must be well-trained in the detailed provisions of the Credit Contracts and Consumer Finance Act and the practical requirements of the Commerce Commission. Heavy penalties, as well as significant reputational damage, can flow from breaches of these provisions.

This two-module course gives learners a clear understanding of consumer credit regulations, lender responsibilities, and key consumer protections. It covers a range of responsibilities for lenders offering consumer credit contracts, and elaborates on key protections in place for consumers.

For example:

• Responsible lending
• Hardship
• Oppressive conduct
• Advertising rules

Module two explores disclosure obligations in depth and provides guidance on managing and enforcing credit agreements under the Act.

The lessons provide scenarios on issues that may arise for lenders. These practical examples empower employees to act in line with their legal and ethical obligations.