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Workplace Aggression (Global)

…should already have specialized training on, for example, Armed Robbery Awareness and Incident Response, Armed Intruder Response, Active Shooter Response. “More than 77% of respondents reported experiencing at least one…

Complaints Handling for Financial Services (Australia)

…process. ASIC expects that staff handling complaints will have, among other skills, empathy, respect and courtesy; awareness of cultural differences and the ability to identify and assist complainants who need…

Emotional Intelligence (Global)

…to their own and others’ emotions. In collaborative workplaces, it is an essential foundation to productivity. By enabling harmonious working relationships and effective communication, emotional intelligence means getting work done….

Managing through Change (Global)

…management, projects are at serious risk of running over time, producing undesired results, and not completely achieving the project’s goal. The object of this two-module course is not to qualify…

Environmental Compliance (Australia)

Environmental law is notoriously complex. It runs across various jurisdictions and imposes a large number of obligations on companies. Offences carry great penalties and, with managers and directors being personally…

Privacy for Financial Services (Australia)

…a financial services business. Staff in different areas will focus on different aspects of privacy and this training is designed to allow L&D teams to target learning to the appropriate…

Unconscious Bias (Global)

Awareness, analysis, action Unconscious biases cause us to unintentionally favour or disfavour certain people over others. Everyone has unconscious biases of one sort or another. That doesn’t make us bad…

Fair Trading (New Zealand)

…is to create awareness among your members of staff on how to identify and reduce the risk of breaching these laws. The Fair Trading Act is intended to regulate trade…

Using AI (Global)

Using AI effectively and ethically in your organisation Generative AI is everywhere. Harnessed thoughtfully, it has the potential to boost productivity in areas like data analysis, customer experience and content…

Commercial Practices and Acquisitions (New Zealand)

…affects every facet of your business and at all levels – from the sales and marketing teams to suppliers or distributors. The purpose of this course is to create awareness…

ESG Compliance in the Asia-Pacific Region

…the longstanding corporate social responsibility (CSR) movement, a tradition with roots dating back to the 1950s. But unlike previous iterations of CSR, it places greater focus on measurable outcomes. For…

Mental Health and Wellbeing (Global)

…lives. Importantly, this module reassures learners that it’s important to understand when we aren’t feeling our best. Mental health awareness is the first step towards moving forward and finding support….